Job Summary

The Patient Relations Associate Representative is responsible for welcoming patients and visitors, providing guidance and assistance, and ensuring a positive patient experience throughout their visit.

Key Responsibilities

• Welcome and assist patients, visitors, and guests.

• Provide directions and information regarding hospital services and facilities.

• Support patients throughout their healthcare journey.

• Coordinate with healthcare staff to facilitate patient needs.

• Assist elderly and special-needs patients when required.

• Address patient inquiries and concerns professionally.

• Maintain a clean, organized, and welcoming environment.

• Report any patient safety, service, or facility concerns.

• Adhere to all company and client policies and procedures.

Requirements

• Higher Diploma or Bachelor's Degree.

• Minimum 2 years of experience in customer service, hospitality, healthcare, or a related field.

• Good command of English and Arabic.

• Basic computer skills and proficiency in smart devices.

• Strong communication and interpersonal skills.

• Ability to work shifts, weekends, and holidays when required.

• Physically able to stand and walk for extended periods.