Job Summary

The Patient Relations Representative serves as the primary point of contact for patients and visitors, ensuring exceptional customer service and enhancing the overall patient experience.

Key Responsibilities

• Deliver high-quality customer service to patients and visitors.

• Proactively assist patients with appointments, directions, and general inquiries.

• Handle patient concerns, complaints, and service requests professionally.

• Coordinate with medical and administrative departments to resolve issues.

• Support patient satisfaction initiatives and service excellence programs.

• Maintain patient confidentiality and privacy.

• Participate in training programs and service improvement activities.

• Ensure compliance with all healthcare and organizational standards.

Requirements

• Higher Diploma or Bachelor's Degree.

• Minimum 2 years of experience in patient relations, customer service, hospitality, or front-desk operations.

• Excellent communication skills in English and Arabic.

• Strong customer service and problem-solving abilities.

• Proficiency in Microsoft Office and smart devices.

• Ability to work in a fast-paced environment and handle multiple priorities.

• Willingness to work rotational shifts.