Job Summary

The Area Supervisor is responsible for overseeing the daily operations of the Patient Relations (Marhaba) Team, ensuring service excellence, staff performance, and compliance with operational standards.

Key Responsibilities

• Supervise and coordinate the activities of Patient Relations staff.

• Monitor service quality and patient satisfaction levels.

• Ensure adequate staffing and shift coverage.

• Provide coaching, guidance, and performance feedback to team members.

• Handle escalated patient concerns and complaints.

• Prepare operational reports and maintain service records.

• Coordinate with hospital management and relevant departments.

• Ensure compliance with organizational policies, procedures, and safety standards.

• Support training and continuous improvement initiatives.

Requirements

• Bachelor's Degree preferred.

• Minimum 5 years of experience in customer service, hospitality, healthcare services, or patient relations.

• Previous supervisory or team leadership experience is highly preferred.

• Fluent in English and Arabic.

• Strong leadership, communication, and organizational skills.

• Proficiency in Microsoft Office and digital platforms.

• Ability to manage multiple locations and operational requirements.

• Willingness to work flexible schedules when required.