HAKA1784 - IT Infrastructure Support Specialist

  • Industry
    Power & Energy
  • Job Category
    Technical
  • Contract Type
    Full Time
  • Department
    Not Applicable
  • Closing Date
    31-Oct-2026
About HAKA
HAKA is a Business Consulting and Outsourcing company that offers a wide range of services including but not limited to Talent Attraction, Staffing & Mobilization, Business Outsourcing Solutions, Facilities Management, Inspection Services, Management Consulting, and HR Solutions.
Responsibilities
  • Ensure proper cable management, labelling, and compliance with industry and the clients DT/IT standards.

  • Supervising installation, termination and testing *structured cabling* (Cat5e/Cat6/Cat6a, fiber optics) for data, voice, and CCTV systems.

  • Monitoring fiber Optic cable OTDR, fluke testing and documentation.

  • Layout of IT Room cabinets, mounting of Equipment and cable management with labeling and documentation.

  • Inspection and verification for the installation of communication cable that meets the project requirements.

  • Managing IT contractors, vendors, other external parties, coordinating for DT Infrastructure and support services.

  • Troubleshoot and repair damaged or faulty cabling, connectors, and network drops.

  • Assisting to DT Project team for installation and configuration of DMZ.

  • Performing site activities in compliance to the health and safety standards.

  • Receiving and executing the assigned task as per the Safety Work Permit requirements.

  • Development and approval of Job Safety Analysis/ Risk Assessment for assigned task.

  • Provide technical support for Microwave and/or Tetra tower installation and device management in collaboration with the external vendor.

  • Prepare, review, and maintain documentation for inspection test reports (ITR) and uploading to Aconex and OT.

  • Set up and manage temporary IT infrastructure, including network cabling, wireless access points, and VPN connections.

  • Provide local co-ordination for issue remediation & deployments with other DIS teams located remotely. Primarily, but not restricted to network & wireless services.

  • Provide local IT support, and maintain IT Standards including Safety for IT rooms within the incumbents of responsibility.

  • Provide information technology support for industrial control systems at site

  • Provide network hardware upgrades and installations for Maintain Viability work where Network Technical Support would not be performing this role.

Qualifications
  • Degree in Information Systems or Computer Science, specialized training, certification, or equivalent work experience

  • Good written and spoken English language skills.

  • Proven work experience in desktop support or other IT infrastructure areas.

  • Familiarity with Industrial Control System (ICS).

  • Knowledge of other IT infrastructure tools and services such as networks, servers, security and voice.

  • Ability to work with strategic vendors, outside support/service providers and 3rd party vendors.

  • Technically knowledgeable and driven to learn new things.

  • Must be highly motivated with good self-direction and initiative and work well in a remote team environment.

  • Good interpersonal and communication skills and ability to work with all levels of people in the organization.

  • Expected to work outside of normal business hours and weekends if required to provide technical support.

  • Strong problem solving and customer service skills.

  • Ability to assess and prioritize competing urgent issues.

  • Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities.

  • Good Knowledge of PC clients including:

    • Operating Systems (Microsoft)Windows 7 / Windows 10 – Required

    • Network Connectivity (TCP/IP, LAN/WAN) – Required

    • Remote Connectivity/SSL/VPN

    • Printing – Queue setup, NW troubleshooting, HP hardware knowledge Software distribution/SCCM - Basic knowledge required

    • MS Office Products, including Office/O365

    • Microsoft SCEP/Windows Firewall

    • Virtual desktop infrastructure and/or Citrix

Note: you will be required to attach the following:
  1. Resume/CV
  2. National ID - Iqama