Supports the day-to-day operations of the Data Centers and provides direction and expertise in relation to the facilities, hardware, and environment inside the Data Centers ensuring continuity and proper management. Interfaces with data center customers to analyze requirements and implement the required solutions. Handles tasks related to the service provider(s) responsible for maintenance of the facilities hosting the data centers (including electrical systems, mechanical systems, and all other aspects of data center facility operations). Monitors critical data center components to maintain the data center availability while keeping track of preventive maintenance schedules. Provides technical expertise in the data center field related to hardware optimization, cooling techniques, and resource management. This position shall also support the Data Centers & Critical Facilities Manager in assessing current Data Center facilities, reviewing assumptions, reviewing and verifying designs.

• Coordinates the floor/cabinet layouts, cabling, and cooling where required.

• Monitors, maintains, and performs standard diagnostics of data center components.

• Interfaces and deals with end-users directly on understanding their requirements and consulting with them in the area of data center hosting.

• Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.

• Implements and monitors the installation or relocation of systems hardware.

• Initiates planned maintenance programs for a variety of data center components.

• Assists Data Centers & Critical Facilities Manager in developing and monitoring operational policies and procedures regarding IT data centers.

• Recommends the purchase of needed equipment/tools and other improvements.

• Communicates safe work standards to staff and 24x7 shift personnel, as well as inspects work environments and makes recommendations for improvement.

• Troubleshoots problems with the service provider until maintenance works is complete.

• Works with the Systems teams and other IT organizations on server consolidation projects and virtualization initiatives.

• Uses data center management tools to produce management information on power, cooling and space and investigate issues where necessary.

• Carries out routine audit and checks to ensure adherence to policies and procedures. Facilitates the implementation of mandatory electrical safety testing.

• Documents facilities maintenance requirements and maintains appropriate records of work performed.

• Plans and implements new practices that ensure that sustainability matters are appropriately addressed in specification, design and operation of systems and services.

• Recommends methods, tools and practices to be used.

• Establishes organization-wide practices for the disposal of materials.

• Sets standards for the conformance of components and services to efficient use of energy and materials.

• Works with the service provider on PPM schedules and major planned shutdowns.

• Will be available on-call and outside normal working hours including weekends for any emergencies or critical activities taking place.

• Will work outside of normal working hours on any planned activities that require evening or weekends.

• Works with high density servers and compute nodes in an HPC environment. Plan installation and operation of HPC solutions in the data center.

• Undertakes routine installations and de-installations of items of hardware and/or software.

• Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client.

• Conducts tests of hardware and/or software using supplied test procedures and diagnostic tools.

• Corrects malfunctions, calling on other experienced colleagues and external resources if required.

• Documents details of all hardware/software items that have been installed and removed so that configuration management records can be updated.

• Develops installation procedures and standards, and schedules installation work.

• Provides specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve the installation service.

• Maintains secure configuration, applying and maintaining tools, techniques and processes to identify, track, log and maintain accurate, complete and current information.

• Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out.

• Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to control the demand upon a particular resource or service.

• Operates and works with Hot Aisle/Cold Aisle Containment systems.

• Assists in developing targets for efficiencies using industry-standard benchmarks and tools such as PUE.

• Applies industry standards such as TIA-942 and Uptime Institute in defining the data center’s short and long term plans.

• Executes strategies related to project and change management activities to support the Data Center.

• Explores new technologies and innovations to make the data centers more efficient, including cooling techniques, cable management designs, and hot/cold isle isolation.

• In depth knowledge in the following areas:

  • Data Center cooling including HVAC systems based on chilled water and DX

  • Data Center power including high capacity UPS and diesel generators.

  • Dynamic/Rotary UPS Systems.

  • Products and technologies from APC, Emerson/Liebert, Chloride, and Airedale

  • Hot/Cold Aisle containment systems

  • Building Management Systems (BMS)

  • Fire suppression systems including NOVEC 1230

  • Water leak detection systems

  • Data Center standards such as Uptime Institute and TIA-942

  • Data Cable management and installation (Fiber and Copper).

  • Asset management and control including inventory processes, tools, and standards

  • Server, storage, and network hardware operation procedures

• Fundamental knowledge in Operating Systems such as Linux, Windows and Solaris including virtualization using VMWare and Hyper-V.

• Must have customer facing experience and excellent English writing and speaking skills.

• Bachelor’s degree in an IT, Electrical or Electronics Engineering or related discipline.

• 6-7 years of IT experience with at least 4 years Data Centers design, operation and maintenance experience.

• Data center experience in the HPC field is a plus including working knowledge in servers, interconnects, cabling, and cooling techniques.